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There is no shortage of studies out there that confirm the importance of free shipping, but a product shipping strategy goes far beyond being free. There are other crucial elements that impact conversions and customer satisfaction.

7 tips to improve your e-commerce shipping experience
With the customer's shopping experience in mind, we have selected some tips to improve shipping elements in e-commerce. Check them out:

Delivery times
After purchasing online, consumers want to receive their products as soon as possible. The least that the retailer should do is inform the shipping deadline and the deadline for the purchase to be processed on the same day.

Ideally, you should always display the time the customer will have to wait until the product is delivered to their home, including additional days for products that have production deadlines.

This type of information eliminates any doubts the customer may have about the delivery time and helps with the purchasing decision.

Different forms of shipping
Just like the delivery time, the different shipping methods should also be communicated to the customer. This way, they can choose the one that best suits their needs and budget, and can opt for a faster (and more expensive) option if they prefer.

The easiest way to present these options is during the checkout process, displaying how long delivery will take for each shipping method.

There are now many delivery options that go beyond the traditional mail delivery method. Your store can use, for example, carriers or local pickup. The important thing is to offer customers options.

On-time shipping
Consumers expect their business to consumer reviews to be shipped quickly, so your packaging and shipping teams need to be aligned with that expectation.

Any delay in this work can impact the delivery time and generate frustration and, in some cases, even complaints. So, align the delivery deadlines with your team and keep your client informed.
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business to consumer reviews

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